Welfare Relief Assistance Programs


BCWS is an approved provider for the Energy Accounts Payment Assistance Scheme.

We also operate a Material and Financial Aid program.

Our team can support clients who are experiencing financial distress to access these services.

About the Energy Accounts Payment Assistance (EAPA) Scheme


The Energy Accounts Payment Assistance (EAPA) Scheme provides energy vouchers to eligible residential energy customers experiencing a short term financial crisis or emergency, such as unexpected medical bills, or reduced income due to COVID-19, that leaves you unable to pay your current residential energy bill(s) (in part or in full). Applicants are assessed to determine eligibility and vouchers are sent directly to the eligible customer’s energy account.

Applying for EAPA vouchers involves an eligibility assessment. Please contact our team to find out more.

Material and Financial Aid

One-off assistance can include:

  • food, transport or chemist vouchers
  • part-payment of utility account/s
  • food parcels or clothing
  • budgeting assistance and/or
  • referrals to other services that help to address underlying causes of financial crisis.

Contact us


To find out more, please call our team on (02) 9744 1866.

We'd love to hear from you

Please contact our team at any time:

Address: 2 Wyatt Avenue Burwood NSW 2134

Phone: (02) 9744 1866
Fax: (02) 9744 0886

Email: info@bcw.org.au

We acknowledge and pay respects to the First Nations People of Australia, the land in which we live and work. We recognise the strength, resilience and capacity of Aboriginal people and pay respects to Elders past, present and emerging. 

Hours of operation


Neighbourhood Centre
Monday - Thursday
9:00am to 1:00pm
2:00pm to 5:00pm

Family Support Service
Monday - Thursday
9:00am to 1:00pm
2:00pm to 5:00pm

Meals on Wheels
Monday - Friday
9:00am to 1:00pm
2:00pm to 5:00pm 

Domestic Violence Service
Monday - Friday
9:00am to 5:00pm

The services provided by BCWS are proudly funded by: