Family Support Service


We provide a range of support to families with dependent children who are having trouble managing as a result of internal or external stresses of life.

Our family support service is a preventative service with a focus on supporting families, strengthening and building on family members’ existing skills. Family services focus on encouraging and developing positive relationships within families and promoting environments which value, nurture and protect children.

Types of services


A free service for families in stress or in crisis, with children under the age of twelve, living in the council areas of Ashfi­eld, Burwood, City of Canada Bay and Strathfi­eld.

Family Support can off­er:

  • Advocacy and referral, where families may be having problems dealing with other agencies.
  • Group activities. These may be courses to develop skills—in parenting, self-esteem, communication, relationships, play skills for parents and children, money management and household management, among others .
  • Self-help groups where people share experiences with other in similar situations. This may be helpful where people are experiencing the effects of, for instance—grief, sexual assault or domestic violence.
  • Specialist Mandarin, Arabic and Farsi speaking workers available.
  • Activities that help family members to get to know other people, to decrease social isolation and to build supportive networks within communities.
  • Outreach services available in some suburbs.

Are you:

  • A recent arrival in this country?

  • Just had a new baby?
  • Affected by family conflict?
  • Having health, legal or ­financial problems?
  • Feeling stressed, lonely and in need of support?
  • In need of someone to advocate or speak on your behalf?

How can you make a referral?


Anyone can make a referral to this service. Just call (02) 9744 1866 and ask for Family Support

Remember! When making a referral for a client, family member or friend, please ­first tell them what you intend to do, and get their permission before you contact us.

We'd love to hear from you

Please contact our team at any time:

Address: 2 Wyatt Avenue Burwood NSW 2134

Phone: (02) 9744 1866
Fax: (02) 9744 0886


We acknowledge and pay respects to the First Nations People of Australia, the land in which we live and work. We recognise the strength, resilience and capacity of Aboriginal people and pay respects to Elders past, present and emerging. 

Hours of operation


Neighbourhood Centre
Monday - Thursday
9:00am to 1:00pm
2:00pm to 5:00pm

Family Support Service
Monday - Thursday
9:00am to 1:00pm
2:00pm to 5:00pm

Meals on Wheels
Monday - Friday
9:00am to 1:00pm
2:00pm to 5:00pm 

Domestic Violence Service
Monday - Friday
9:00am to 5:00pm

The services provided by BCWS are proudly funded by: