Emergency Financial Relief


The Emergency Financial Relief Program (WRAP) aims to help individuals and families in the resolution of immediate financial crisis. In addition to assisting with their current crisis situations, WRAP provides clients with information, resources, referrals and advoca

Providing financial support where it’s needed


Our clients come from very diverse backgrounds, represent many nationalities and range in age from sixteen to the nineties. They also face a range of challenges including disability, parenting with minimal support, domestic violence, homelessness and mental health issues.

In the last year we have noticed an increase in homelessness within the clients we assist and that there has also been an increase within homelessness for families who have recently migrated to Australia. Due to the enforced changed rules within Energy Accounts Payment Assistance (EAPA) there has been a decline in EAPA assistance given.

For those clients who have more complex needs, we also offer ongoing, short-term case management. Our caseworkers seek to identify, work with and build on the strengths of clients in case management sessions. They also work in conjunction with other internal and external agencies to maximise the benefit of the service to the client.

One-off assistance can include:

  • food, transport or chemist vouchers
  • part-payment of utility account/s
  • food parcels or clothing
  • budgeting assistance and/or
  • referrals to other services that help to address underlying causes of financial crisis.

Contact us


To find out whether you can qualify for emergency relief, please call our team on  (02) 9744 1866.

We'd love to hear from you

Please contact our team at any time:

Address: 2 Wyatt Avenue Burwood NSW 2134

Phone: (02) 9744 1866
Fax: (02) 9744 0886

Email: info@bcw.org.au

We acknowledge and pay respects to the First Nations People of Australia, the land in which we live and work. We recognise the strength, resilience and capacity of Aboriginal people and pay respects to Elders past, present and emerging. 

Hours of operation


Neighbourhood Centre
Monday - Thursday
9:00am to 1:00pm
2:00pm to 5:00pm

Family Support Service
Monday - Thursday
9:00am to 1:00pm
2:00pm to 5:00pm

Meals on Wheels
Monday - Friday
9:00am to 1:00pm
2:00pm to 5:00pm 

Domestic Violence Service
Monday - Friday
9:00am to 5:00pm

The services provided by BCWS are proudly funded by: